FAQs

Bottom line – first-hand knowledge and experience. Our destination experts regularly travel to the countries they sell, and we partner with the best companies and contacts on the ground to look after our guests whilst on holiday. 

 

From which hotels have interconnecting rooms for young children and which restaurants offer gluten-free breakfast pastries, to what brand of car seats are provided and what factor sun cream a hotel sells (we’ve had this question!) – these are all the things that we figure out for you, so that you can embark on your holiday secure in the knowledge that your needs have been well taken care of.

Booking with Lightfoot Travel will also give you the peace of mind that should any issues arise whilst travelling, you will have 24-hour help from your Travel Designer back home as well as the Lightfoot management team. Within each of our sales locations, we also have the maximum level of industry bonding possible, including ATOL membership in the UK and stringent licensing in Singapore and Hong Kong, meaning that you can always rest assured that your holiday is fully protected.

We pride ourselves in providing excellent value above all else and have spent years building up our relationships with hotels and suppliers. As a result, we are able to offer extremely competitive pricing.

 

If you are looking to do a simple one-stop holiday to a beach destination for example, we should be no more expensive than if you booked the holiday yourself online. If you are comparing our prices to a hotel website, please do note that our rates will always include breakfast and all taxes and service fees – which hotel websites don’t always add on at the outset!

 

If you have come to us with a longer touring itinerary, such as a month-long Latin America sabbatical or a trekking expedition to Bhutan, there will be a small surcharge on the itinerary that we present to you. As mentioned above, no two itineraries are the same and each takes a significant amount of time to put together. If you were to check the cost of each individual component of a month-long itinerary we may come out slightly above, but we think that this is justified by the time and effort we put into crafting your holiday – and we hope you do too!

In each country that we send our clients to, we work with trusted ground handlers whose job it is to advise us on the current political situation and any threats that may affect our guests. We also pay close attention to the news and are very aware of what is going on where.

 

In the event of a cancellation due to political risks or natural disasters, we will of course do everything in our power to reimburse our guests. However, we strongly recommend that our guests purchase travel insurance in order to safely insure themselves against any eventuality. Please refer to our Terms and Conditions.

 

In the event of an emergency, your first point of contact should be your ground handler for the trip.

 

Singapore citizens may also wish to register their travel with the Ministry of Foreign Affairs. Hong Kong citizens can register their travel with the Hong Kong Government. UK Citizens can register with the Foreign & Commonwealth Office. Australian citizens can register with the Department of Foreign Affairs and Trade. Please do ask your Lightfoot Travel Designer if you're based elsewhere and we can advise on which governmental body to refer to. 

We recommend that you seek the assistance of a qualified insurance broker, according to the type of holiday you are booking. Singapore and Hong Kong residents may approach the team during their enquiry for a referral to an insurance broker.