FAQs

WHO IS LIGHTFOOT TRAVEL?
Lightfoot Travel is a luxury tour operator with offices in Singapore, Hong Kong, Dubai and the UK, offering a fresh take on experiential travel to countries spanning all seven continents.
 
We seek to craft authentic and magical experiences, whether you’re a couple seeking off-the-beaten-track adventure, a group of friends looking for culture and fun or corporate travellers putting together an incentive break for your top performers. We also specialise in those once-in-a-lifetime trips, be it celebrating a milestone anniversary or a big reunion bringing family members from all over the world together in one place – a private island or a luxurious exclusive villa for example!

We pride ourselves on giving honest and impartial advice based on our own personal research for Lightfoot destinations, so that you feel safe planning your holiday in the hands of a country specialist with first-hand knowledge. 

Above all, we offer a highly personalised service not found when booking with standard travel agencies or online – from the minute you make contact to the moment you return.
 
WHERE IS LIGHTFOOT TRAVEL LOCATED?
We have offices in Hong Kong, Singapore, Dubai and London, and an administrative office in Bali. Being located in these core markets enables us to regularly visit the properties we recommend and ensures our knowledge is relevant and updated for the benefit of our clients.  In addition, our team of independent travel advisors who are located globally keep us constantly informed.
 
WHY BOOK WITH LIGHTFOOT TRAVEL?
Bottom line – first-hand knowledge and experience. Our destination experts regularly travel to the countries they sell, and we partner with the best companies and contacts on the ground to look after our guests whilst on holiday. 
 
From which hotels have interconnecting rooms for young children and which restaurants offer gluten-free breakfast pastries, to what brand of car seats are provided and what factor sun cream a hotel sells (we’ve had this question!) – these are all the things that we figure out for you, so that you can embark on your holiday secure in the knowledge that your needs have been well taken care of.

Booking with Lightfoot Travel will also give you the peace of mind that should any issues arise whilst travelling, you will have 24-hour help from your Travel Designer back home as well as the Lightfoot management team. Within each of our sales locations, we also have the maximum level of industry bonding possible, including ATOL membership in the UK and stringent licensing in Singapore and Hong Kong, meaning that you can always rest assured that your holiday is fully protected.
 
WHAT EXACTLY IS BESPOKE TRAVEL?
Bespoke travel is a service whereby specialist Travel Designers create your holiday as per your requirements and requests. Be it multi-day treks through the Himalayas or diving with whale sharks in the Maldives, we personalise your experience exactly how you want it. No two holidays are ever the same, so rest assured that you aren’t being sold a pre-packaged itinerary that might be far from your idea of the perfect holiday.
 
IS BOOKING WITH LIGHTFOOT MORE EXPENSIVE THAN BOOKING ONLINE?
We pride ourselves in providing excellent value above all else and have spent years building up our relationships with hotels and suppliers. As a result, we are able to offer extremely competitive pricing.
 
If you are looking to do a simple one-stop holiday to a beach destination for example, we should be no more expensive than if you booked the holiday yourself online. If you are comparing our prices to a hotel website, please do note that our rates will always include breakfast and all taxes and service fees – which hotel websites don’t always add on at the outset!
 
If you have come to us with a longer touring itinerary, such as a month-long Latin America sabbatical or a trekking expedition to Bhutan, there will be a small surcharge on the itinerary that we present to you. As mentioned above, no two itineraries are the same and each takes a significant amount of time to put together. If you were to check the cost of each individual component of a month-long itinerary we may come out slightly above, but we think that this is justified by the time and effort we put into crafting your holiday – and we hope you do too!
 
HOW DOES LIGHTFOOT TRAVEL ENSURE THAT THE COUNTRIES IT RECOMMENDS ARE SAFE TO TRAVEL TO? WHAT DO WE DO IN THE EVENT OF AN EMERGENCY SITUATION?
In each country that we send our clients to, we work with trusted ground handlers whose job it is to advise us on the current political situation and any threats that may affect our guests. We also pay close attention to the news and are very aware of what is going on where. In the light of Covid-19, we have a dedicated page here that provides information on the latest travel restrictions.
 
In the event of a cancellation due to political risks or natural disasters, we will of course do everything in our power to reimburse our guests. However, we strongly recommend that our guests purchase travel insurance in order to safely insure themselves against any eventuality. Please refer to our Terms and Conditions.
 
In the event of an emergency, your first point of contact should be your ground handler for the trip. All Lightfoot Travel Designers are also contactable on the emergency number, as indicated on your final travel documents.
 
Singapore citizens may also wish to register their travel with the Ministry of Foreign Affairs. Hong Kong citizens can register their travel with the Hong Kong Government. UK Citizens can register with the Foreign & Commonwealth Office. Australian citizens can register with the Department of Foreign Affairs and Trade. Please do ask your Lightfoot Travel Designer if you're based elsewhere and we can advise on which governmental body to refer to. 
 
IS MY HOLIDAY FINANCIALLY PROTECTED?
Bookings made through Lightfoot Travel (United Kingdom)
If your booking is via our UK office and includes flights you will be referred to a Lightfoot Travel partner for ATOL cover. 

Bookings made through Lightfoot Travel Singapore (Singapore) and Lightfoot Travel (Hong Kong) 
Unlike Europe, there is no equivalent to ATOL & ABTA in Singapore or Hong Kong. However, the rules for operating a travel firm in both these jurisdictions is far more stringent than in the UK, in that we are licensed by the government to sell holidays. The process of acquiring a license is very thorough and is renewed annually subject to us meeting financial and management criteria. All travel operators in Singapore and Hong Kong have to be independently audited and their accounts reviewed by the Singapore government. In terms of insurance, we are protected and have insurance underwritten by Lloyds of London. Please view our SINGAPORE TRAVEL LICENSE and HONG KONG TRAVEL LICENSE.
 
DOES LIGHTFOOT TRAVEL PROVIDE TRAVEL INSURANCE?
We recommend that you seek the assistance of a qualified insurance broker, according to the type of holiday you are booking. Singapore and Hong Kong residents may approach the team during their enquiry for a referral to an insurance broker. 
 
CAN LIGHTFOOT TRAVEL ORGANISE MY VISA TO THE RELEVANT COUNTRIES?
We do not organise visas, but can certainly help point you in the right direction in terms of how to obtain them!
 
CAN LIGHTFOOT TRAVEL ADVISE ON VACCINATIONS AND HEALTH-RELATED ISSUES?
We recommend that you seek a qualified opinion from your doctor, according to the countries you are visiting and activities you would be partaking in.
 
DOES LIGHTFOOT TRAVEL ACCEPT CREDIT CARDS?
Yes we do take Mastercard, Visa and American Express; additional service fees between 2% – 3.95% are applicable.