Who is Lightfoot Travel?
Lightfoot Travel is an Asia-based luxury tour operator offering you a fresh take on luxury travel.
We seek to create quality experiences, not just holidays, that we hope will leave you raving about it for months - from honeymoons, short breaks, corporate incentives or family getaways. We love giving honest and impartial advice based on on our personal experience, so that you may enjoy the best tailor-made trip. Above all, we offer a personalized service - checking in with you from the beginning of your enquiry to the moment you return.
The Lightfoot Travel Team has worked for leading tour operators around the world, and between us, we have extensive first-hand experience of destinations and hotels throughout Asia, Australasia, Africa and South America.
Where is Lightfoot Travel located?
We have offices in Hong Kong and Singapore. Being located in these core markets makes it convenient for us to regularly visit the properties we recommend, to ensure our knowledge is relevant and updated, for the benefit of our clients.
Why book with Lightfoot Travel?
Booking with Lightfoot Travel lets you enjoy the perks of hassle-free holiday planning with knowledgeable Travel Designers, ready to assist in a custom-made holiday experience, just for you. Not only will we sniff out a good offer suitable for your holiday, be it a family deal or spa retreat, you also save time on research with our recommendations. From the best luxury accommodation (we only recommend the places we’ve been to, tried and tested) to restaurants, bars and everything in between, we are also well-connected with the best people on the ground to look after you while you are enjoying your holiday.
What exactly is bespoke travel?
Bespoke travel is a tailor-made service where you use travel designers to put together a unique holiday as per your requirements and requests. Be it treks through the Himalayan ranges or diving in the Maldives with the mantas, we personalise your holiday experience, exactly how you’d like it.
Is Lightfoot Travel more expensive than booking my trip directly with the hotels?
When you book with Lightfoot Travel you can be assured that we do not charge a penny extra for booking services and travel recommendations. We offer good value for money as we receive our commissions from our suppliers directly.
What is your pricing guide based on?
This is based on a nightly rate:
How do you rate your properties?
We rate the properties based on our experiences staying there. You would expect the Six Senses and Amans to be highly rated; but some of our smaller boutique favorites are not pricey yet provide an excellent and friendly hospitality experience and so we might give them a top-notch rating as well. If it is rated 5 – it’s definitely a Lightfoot Love. Just one foot does not mean it has roaches or dirty sheets though; it’s just that we feel there could be better options for you. What you should do is to get in touch with a Lightfoot Travel Designer for a better point of view on the places you are considering. If we have not stayed at the property before, our rating will be based on recommendations we have received or you might find that we have not rated the property.
How does Lightfoot Travel ensure that the countries it recommends are safe to travel to? What do we do in the event of an emergency situation?
In each country that we send our clients to, we work with trusted ground handlers whose job it is to advise us on the current political situation and any threats that may affect our clients. In addition to this, we have regular updates from the British Foreign and Commonwealth office and will instruct clients not to travel to certain countries on their advice. Whilst we do everything we can to get reimbursements for our clients in the event of cancellation due to political risks or natural disasters, ultimately our clients need to ensure that they are insured against such events. Please refer to our Terms and Conditions.
We partner with a travel security firm, Journey Watch. Clients have the option to sign up to a text message and email travel alert system for the particular country they are traveling in. This service is recommended when traveling to less stable environments. For more information on this please speak to your Travel Designer.
In the event of an emergency, your first point of contact should be your ground handler for the trip. All our Travel Designers are also contactable on the emergency number, as indicated on your final travel documents.
Singapore citizens may also wish to register their travel with the Ministry of Foreign Affairs. Hong Kong citizens can register their travel with the Hong Kong Government.
Is my holiday financially protected?
Unlike Europe, there is no equivalent to ATOL & ABTA in Singapore or Hong Kong. However, the rules for operating a travel firm in both these jurisdictions is far more stringent than in the UK, in that we are licensed by the government to sell holidays. The process of acquiring a license is very thorough and is renewed annually subject to us meeting financial and management criteria. All travel operators in Singapore and Hong Kong have to be independently audited and their accounts reviewed by the Singapore government. In terms of insurance, we are protected and have insurance underwritten by Lloyds of London. Please view our Singapore Travel License and Hong Kong Travel License.
Does Lightfoot Travel provide travel insurance?
We recommend that you seek the assistance of a qualified insurance broker, according to the type of holiday you are booking.
Singapore and Hong Kong residents may approach the team during their enquiry for a referral to an insurance broker.
Can Lightfoot Travel organize my visa to the relevant countries?
Yes we can organize your travel visas and the cost of this would be included as part of your holiday. Please notify your Travel Designer if you would like this additional service included.
Can Lightfoot Travel advise on vaccinations and health related issues?
We recommend that you seek a qualified opinion from your doctor, according to the countries you are visiting and activities you would be partaking in.
Does Lightfoot Travel accept credit cards?
Yes we do but it is important to note the additional charges imposed by banks and credit card companies (not Lightfoot Travel)
CREDIT CARD TYPE
MASTERCARD & VISA
Can you book corporate travel through Lightfoot Travel?
Yes you can. We specialize in the following corporate travel services:
Incentives & Rewards Travel
Conferences & Meetings
Client & Corporate Entertainment
For us at Lightfoot Travel, it’s all about helping you motivate, communicate, thank and reward. Our aim is simple. We want to create life-enhancing, memorable and enriching experiences solely through the medium of travel.